Privacy, Pricing & Service Policies

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PRIVACY POLICY

Just-In-Time Towing is committed to protecting your privacy. Any information submitted through our website, forms, or direct communication is used solely for the purpose of providing towing and roadside assistance services.

We may collect the following information:

  • Name and contact details

  • Service location and vehicle information

  • Details related to your service request

This information is used to:

  • Respond to service requests

  • Dispatch assistance

  • Communicate regarding services

  • Maintain internal service records

We do not sell or share personal information with third parties, except as necessary to complete requested service or when required by law.

PRICING & PAYMENT POLICY

Pricing for towing and roadside services varies based on several factors, Including but not limited to:

  • Distance of tow

  • Type and condition of vehicle

  • Service location

  • Time of service (including after-hours or emergency calls)

  • Complexity of the service

All pricing will be communicated prior to service whenever possible.

Payment Terms:

  • Payment is due at the time of service unless otherwise arranged

  • Accepted payment methods may include cash, card, or approved digital payments

  • Invoices may be issued for approved commercial or insurance accounts

Additional fees may apply for extended wait times, special equipment, or services outside standard scope.

SERVICE POLICY

Just-In-Time Towing provides professional towing and roadside assistance services with a focus on safety, efficiency, and proper vehicle handling.

While we make every effort to respond promptly, response times may vary depending on:

  • Traffic conditions

  • Weather conditions

  • Location and accessibility

  • Current Service demand

We reserve the right to decline or reschedule service in situation where:

  • Conditions are unsafe

  • Required information is not provided

  • The request falls outside our service capabilities

VEHICLE & PROPERTY RESPONSIBILITY

Customers are responsible for:

  • Providing accurate service and location information

  • Securing personal belongings inside the vehicle prior to transport

  • Ensuring proper documentation of vehicle ownership when required

Just-In-Time Towing is not responsible for:

  • Pre-existing damage to vehicles

  • Personal items left inside the vehicle

  • Delays caused by incorrect or incomplete information

All vehicles are handled with care; however, standard towing procedures involve inherent risk depending on vehicle condition.

INSURANCE & THIRD-PARTY SERVICES

For insurance or third-party dispatch requests:

  • Proper documentation and communication will be maintained

  • Services will be completed according to provided instructions when applicable

  • Billing and reporting will follow agreed terms with the requesting party

JUNK VEHICLE REMOVAL POLICY

For junk car removal services:

  • Proof of ownership may be required prior to vehicle removal

  • Vehicles must be accessible for safe pickup

  • Compensation, if offered, is based on vehicle condition and evaluation

SAFE & EMERGENCY NOTICE

If you are in immediate danger or involved in an accident, please contact emergency services before requesting towing assistance.

Customers are encouraged to remain in a safe location while awaiting service.

SERVICE AREA & POLICY UPDATE

Services are provided within Columbia, SC and surrounding regions. Availability outside this area my vary.

Just-In-Time Towing reserves the right to update or modify these policies at any time without prior notice.